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Terms of Service

Last updated: 23 July 2026

Terms of Service - Pharmacy Weight Loss Aldershot

Pharmacy Weight Loss Aldershot | GPhC Registration No. 9012511 | Last Updated: July 2026

Please read these Terms of Service carefully before using our online pharmacy weight loss clinic. By placing an order or registering with us, you agree to be bound by these terms.

1. About Us

Pharmacy Weight Loss Aldershot is a GPhC-registered online pharmacy (Registration No. 9012511) providing weight loss consultation and prescription services to patients in Aldershot and across the United Kingdom. We operate in full compliance with General Pharmaceutical Council regulations and all applicable UK law.

2. Eligibility

To use our services, you must be aged 18 or over and a resident of the United Kingdom. Weight loss treatments are only available to patients who meet appropriate clinical criteria as assessed by our prescribing team.

You must complete our online health questionnaire honestly and in full. Providing false or misleading information may result in the cancellation of your order and could put your health at risk. We reserve the right to decline any application where treatment is deemed clinically unsuitable.

3. Prescriptions

All prescription medications are issued only following a clinical assessment conducted by a qualified prescriber. No prescription will be issued automatically or without appropriate review of your submitted health information.

Prescriptions remain the property of Pharmacy Weight Loss Aldershot and are issued solely for your personal use. You must not share, transfer, or resell any prescribed medication. Repeat prescriptions are subject to ongoing clinical review and are not guaranteed.

We reserve the right to refuse or withdraw a prescription at any time if we determine that treatment is no longer clinically appropriate.

4. Payment

Payment is required in full at the time of placing your order. We accept major debit and credit cards. All transactions are processed securely using encrypted payment technology.

Prices are displayed in British Pounds Sterling (GBP) and include VAT where applicable. We reserve the right to amend our pricing at any time; however, any changes will not affect orders already confirmed.

If your order is declined following clinical assessment, a full refund will be issued to your original payment method within 5 to 10 business days.

5. Delivery

Once your order has been approved by our pharmacist, we aim to dispatch your medication within 1 working day. Delivery times may be affected by factors outside our control, including courier delays or adverse weather conditions.

Medications will be sent in discreet, tamper-evident packaging to the delivery address provided at checkout. You are responsible for ensuring this address is correct. We cannot accept liability for non-delivery resulting from an incorrect address being supplied.

If your parcel is lost or damaged in transit, please contact us promptly so we can investigate and arrange an appropriate resolution.

6. Cancellations and Refunds

You may cancel your order at any time before it has been clinically approved and dispatched. To cancel, please contact us as soon as possible. Once a prescription has been issued and medication dispatched, we are unable to accept returns for safety and regulatory reasons, unless the product is faulty or incorrectly supplied.

Refunds for cancelled orders will be processed within 5 to 10 business days to your original payment method.

7. Medical Disclaimer

The information provided on our website is for general informational purposes only and does not constitute medical advice. Our services are not a substitute for professional medical care from your GP or specialist.

If you experience any adverse effects or side effects from your medication, you should seek immediate medical attention and contact us to inform us. You should also report side effects to the MHRA via the Yellow Card scheme at yellowcard.mhra.gov.uk.

We accept no liability for health outcomes resulting from the inaccurate completion of your health questionnaire or failure to follow the clinical guidance provided with your treatment.

8. Data and Privacy

Your personal and medical data is processed in accordance with UK GDPR and our Privacy Policy. We aim to respond to all data-related enquiries within 48 hours. For full details, please refer to our Privacy Policy available on our website.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Us

If you have any questions regarding these terms, please contact us via the details provided on our website. We are committed to resolving any concerns promptly and professionally.