Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Aldershot | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how Pharmacy Weight Loss Aldershot collects, uses, and safeguards your information in accordance with UK GDPR and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Aldershot is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Aldershot and across the UK. As a data controller, we are responsible for the personal information you share with us.

2. Data We Collect

When you use our services, we may collect the following information:

• Personal details: Full name, date of birth, gender, and contact information including address, phone number, and email address.
• Health information: Medical history, current medications, weight, BMI, and any other clinical details relevant to your weight loss consultation.
• Payment information: Billing details processed securely through our payment provider. We do not store full card details on our systems.
• Technical data: IP address, browser type, and website usage information collected automatically when you visit our website.

3. How We Use Your Data

We use your personal and health information to:

• Assess your suitability for weight loss treatments safely and appropriately
• Process and dispense your prescription medication, delivered within 1 working day once approved by our pharmacist
• Communicate with you regarding your orders, consultations, and ongoing care
• Comply with our legal and regulatory obligations as a GPhC registered pharmacy
• Maintain accurate medical and dispensing records as required by pharmacy law

We process your health data under the legal basis of provision of healthcare and legitimate interests. We will never use your data for marketing purposes without your explicit consent.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function correctly, including secure login and checkout processes.
• Analytical cookies: Help us understand how visitors interact with our website so we can improve our services.

You can control or disable cookies through your browser settings at any time. Disabling essential cookies may affect the functionality of our website.

5. Third-Party Sharing

We do not sell or rent your personal data to third parties. We may share your information only in the following limited circumstances:

• Healthcare providers: With your GP or other treating clinicians where necessary for your ongoing care or safety.
• Delivery partners: Limited information such as your name and delivery address is shared with our courier partners solely to fulfil your order.
• Regulatory bodies: We may be required to share information with the GPhC, NHS, or other regulatory authorities to comply with our legal obligations.
• Payment processors: Secure payment providers who process transactions on our behalf and are bound by their own data protection obligations.

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of eight years in line with NHS and pharmacy regulatory guidance. After this period, data is securely deleted or anonymised. Payment and transaction records are kept for six years in line with financial regulations.

7. Your Rights

Under UK GDPR, you have rights regarding your personal data, including the right to access, correct, or request deletion of your information where legally permissible. You may also request that we restrict or stop processing your data in certain circumstances. To exercise any of these rights, please contact us directly using the details below.

8. Data Security

We use appropriate technical and organisational measures to protect your personal and health data from unauthorised access, loss, or disclosure. Our systems are regularly reviewed to maintain high standards of data security.

9. Contact Us

If you have any questions about this privacy policy or wish to make a data-related enquiry, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

This policy is reviewed regularly and may be updated. Please check this page periodically for any changes.